Terms & Conditions

These Terms and Conditions (“Terms”) set out the agreement between JDM Travel Co (“we”, “us”, “our”) and the customer (“you”, “your”) when booking travel services through one of our travel agents (“Agent”). By making a booking, you accept these Terms.

We may operate as:

• An agent on behalf of third-party suppliers or tour operators.
• A principal where we create and sell packages directly.
• A provider of combined travel components (e.g. flights, hotels, transfers).

The nature of our role will usually be confirmed in your booking documentation. Please contact us if unsure, as our responsibilities differ accordingly.

By booking, you confirm:

• You are over 18.
• You’ve read and agree to these Terms.
• You accept responsibility for all individuals listed on the booking.

A deposit or full payment is required. Review your confirmation and notify us of any errors immediately. Changes may incur charges.

Ensure:

• All names match passports.
• Travel dates and details are correct.

We do not charge for documentation corrections, but third-party supplier fees will be passed on to you.

A deposit or full payment is required at the time of booking. Balance payments must be made by the due date, or the supplier may cancel and apply cancellation fees.

Non-Refundable Deposits: Deposits are non-refundable unless otherwise stated, due to committed supplier costs on your behalf.

Your contract may be with:

• The travel service supplier (e.g. airline, hotel).
• A third-party tour operator.
• JDM Travel Co (as a principal or package organiser).

As agents, we are not responsible for supplier performance. Their terms apply. If we are the principal, we are accountable under the Package Travel Regulations.

Bookings can include multiple elements (e.g. flights, hotels). Depending on the package type, responsibility may vary.

Flights can be booked via:

• Direct bookings (where we act as agent).
• Airline consolidators, ATOL protected through our membership of an ATOL-licensed group (ATOL 12564).
• Packages offered by us or third parties.

If we are an agent, your contract is with the airline. If sold as part of our package, we take responsibility.

Charter Flights:

• As agents: your contract is with the flight provider.
• As principals: your contract is with us under ATOL protection.

All changes or cancellations must be requested in writing by the lead passenger. Charges apply based on supplier policies and our admin fees.

We’ll inform you of any changes or cancellations by suppliers. Prompt responses are required for alternative arrangements or refunds.

Unless we are the tour operator, our liability is limited. If found liable, our maximum liability (excluding personal injury or death) is the total booking cost.

Contact your JDM Travel Co booking agent first.

If related to a supplier, we’ll guide you based on responsibility.

Unresolved matters can be escalated to Protected Trust Services (PTS) or an ADR service.

Many bookings include financial protection – ask us for details.

ATOL protection applies to flight-inclusive bookings we sell as principal.

Other bookings may include SFI automatically with a fee.

In supplier insolvency cases, alternate ATOL holders may fulfil services.

We act as package organiser when:

• We sell a combination of travel services.
• We combine individual elements ourselves.

We are responsible for delivery under the Package Travel Regulations.

Flight-inclusive packages may be protected under:

• ATOL protection through our membership of an ATOL-licensed group (ATOL 12564).
• A third-party ATOL (as agent).

All bookings are protected via our PTS membership.

Bookings may be transferable to another person, subject to supplier terms. Any supplier charges and administration costs will be advised before the transfer is made.

We provide assistance during package holidays, subject to user conduct.